Unit 2. Fundamental concepts of operations management
Unit 3. Capacity management in operations systems
Unit 4. Flow, time and queue management
Unit 5. Inventory management
Unit 6. Operations planning and control
Unit 7. Project management
Unit 8. Human and organizational factors in operations management
Unit 9. Strategic design of processes
Unit 10. Strategic capacity design
Unit 11. Supply chain management
Unit 12. Procurement and outsourcing
Unit 13. Service management and customer value
Unit 14. Quality, lean management and continous improvement
Unit 15. Innovate your operations
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