Servicios de atención comercial

Servicios de atención comercial

ISBN: 9788490785751
By confirming this purchase you gain access to this digital book for 1 year -a hard copy is not included- via Blinklearning's platform.

$14.64

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Didactic Units
  • Primeras páginas
  • Unidad 1 Actividades de atención e información al cliente
  • Unidad 2 La comunicación en la empresa I
  • Unidad 3 La comunicación en la empresa II
  • Unidad 4 Organización de los documentos en las relaciones con clientes
  • Unidad 5 Gestión de las relaciones con clientes
  • Unidad 6 Protección y defensa del consumidor y usuario
  • Unidad 7 Gestión de quejas y reclamaciones del cliente
  • Unidad 8 Plan de calidad y mejora del servicio de atención al cliente
  • Anexos: caso de estudio en comunicación 3.0
  • Créditos


ISBN:

  • 9788490785447
 
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