Servicios de atención comercial

Servicios de atención comercial

ISBN: 9788490785751
Check "License Duration" for the length of the license.

USD 17.45

Quantity - +

Didactic Units
  • Primeras páginas
  • Unidad 1 Actividades de atención e información al cliente
  • Unidad 2 La comunicación en la empresa I
  • Unidad 3 La comunicación en la empresa II
  • Unidad 4 Organización de los documentos en las relaciones con clientes
  • Unidad 5 Gestión de las relaciones con clientes
  • Unidad 6 Protección y defensa del consumidor y usuario
  • Unidad 7 Gestión de quejas y reclamaciones del cliente
  • Unidad 8 Plan de calidad y mejora del servicio de atención al cliente
  • Anexos: caso de estudio en comunicación 3.0
  • Créditos


  • 9788490785447

By confirming this purchase, you will gain access to this digital book for 1 year (a hard copy is not included). The book is accessible in Blinklearning's platform. In order to access the book you need to login in using your username and password and/or use one of Blinklearning's apps and activate the license. If you are not yet a Blinklearning user, you will have to create an account.


Delivery of digital licenses is done by electronic mail. Once the purchase is made, you will automatically receive a confirmation email with the license codes. If you do not receive this email please contact us as soon as possible through our contact email ( Remember that you must tell us the order number.


If you wish to cancel the product you may do so within 30 days of the purchase date for textbooks and 7 days for reading books. To cancel the product and obtain a refund send an email to making sure to include your order number.

30 other products in the same category:

No products

To be determined Shipping
USD 0.00 Total

Check out