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- Índice y Organización de la unidad
- Unidad 1 La teleasistencia
- Unidad 2 Oferta del servicio de teleasistencia
- Unidad 3 El profesional de la teleasistencia y la seguridad en su puesto de trabajo
- Unidad 4 Gestión de llamadas: entrantes y salientes
- Unidad 5 Llamadas de emergencia
- Unidad 6 El software del centro de atención
- Créditos
ISBN:
- 9788491614241
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